FAQ

WHO ARE WE?

 

Welcome to CavaBienBoutique! We are a fashion-focused store dedicated to providing our customers with high-quality and innovative products, all in one place. Our goal is to ensure that everyone has access to safe and reliable items that exceed expectations in both quality and price. We strive to bring joy and satisfaction to each of our customers through our products.

 

WHAT ARE THE SHIPPING AND DELIVERY TIMES?

 

We ship directly from multiple warehouses as soon as the order is processed. If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Delivery times to France & Belgium usually take 8-15 business days.

HOW CAN I TRACK MY PACKAGE?

 

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net. 

 

WHAT DO I DO IF MY PRODUCT ARRIVED DAMAGED?

 

If you receive damaged merchandise, please take a picture and email us the picture at info@cavabienboutique.com right away. We will only replace damaged goods within 48 hours of receiving your order.

 

CAN I RETURN MY PRODUCT FOR A REFUND?

 

Sure! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at info@cavabienboutique.com, or using our Contact Us page.

Your refund will be automatically processed as soon as the order returns to our warehouse.